Built By M&B is a small web design and marketing company in Las Vegas, Nevada. This website collects very little: what you type into our contact form, a cookie that remembers your cookie choice, basic hosting logs, and — only if you accept analytics cookies — usage statistics from Google Analytics. There are no accounts, no payments taken on the site, no advertising pixels and no chat widgets. We do not sell personal information. To see, correct or delete what we have about you, email builtbymandb@gmail.com.

1. Who we are

Built By M&B LLC is a Nevada limited liability company based in Las Vegas, Nevada. In this notice, "Built By M&B", "we", "us" and "our" mean Built By M&B LLC, and "you" means anyone who visits builtbymandb.com or contacts us through it.

We design and build websites and run marketing and growth work for small businesses. This notice explains what we do with information collected through our website. It does not cover information you give us later as a client — that is handled by your signed agreement.

You can reach us by email at builtbymandb@gmail.com, or by phone or text at (702) 757-7199 or (813) 694-0751.

2. What we collect

We only collect four kinds of information through this website. Here is all of it.

Categories of information we collect on this website

Category	What it includes	How it is collected
Contact form information	Name, business name (optional), email, phone (optional), project type, budget range, current website address (optional), your message, and the fact that you ticked the consent box.	You type it into the form on our Contact page.
Analytics information	Pages viewed, how you arrived, rough location (city or region level), device and browser type, and a randomly generated visitor ID.	Google Analytics 4, only after you accept analytics cookies.
Your cookie choice	A single value recording whether you accepted or declined analytics cookies.	Stored on your own device under the name bbmb_consent.
Hosting logs	Standard server access logs: IP address, date and time, the page requested, browser user agent and similar technical details.	Automatically, by our hosting provider, on every page load.

We do not collect payment card numbers, Social Security or government ID numbers, health information, precise location, or biometric data. There are no user accounts, no logins, and no payments taken on the site itself.

3. How we use it

We use contact form information to answer your inquiry, prepare a quote, schedule your free consultation, deliver a free mockup or audit if you asked for one, and follow up about your project. If you become a client, we keep using it to do the work and keep ordinary business records.

We use analytics to understand which pages people read and where visitors come from, so we can improve the site. It is aggregate and statistical — we are not trying to identify individual visitors.

We use your cookie choice to remember it, so the banner does not ask again on every page, and hosting logs to keep the site running, diagnose errors and protect against abuse.

We also use information where we must to comply with the law, enforce our Terms of Use, or protect our rights, our clients or the public.

4. Who we share it with

We share personal information only with the categories of third parties listed below, and only for the purposes described. We never sell it.

• Our form service. Web3Forms receives your submission and emails it to us — their privacy policy.
• Our email provider. Submissions arrive and are stored as email in our Google-hosted inbox, builtbymandb@gmail.com.
• Our analytics provider. Google, and only if you accepted analytics cookies — see Google's Privacy Policy.
• Our hosting provider. IONOS, which hosts this site and keeps the server logs above — see the IONOS Privacy Policy.
• Our payment processor. If you hire us, invoices and deposits are handled by Stripe on Stripe's own pages, not here — see the Stripe Privacy Policy.
• Professional advisors. Our accountant, bookkeeper or attorney, where needed.
• Law enforcement and legal process. Where we are legally required to disclose, or where it is necessary to protect someone's safety or our legal rights.
• A buyer of the business. If Built By M&B is ever sold or merged, business records may transfer. We would post notice here.

5. Cookies and analytics

The first time you visit, a banner asks whether you accept analytics cookies. Analytics is off by default and stays off unless you accept. If you decline, or ignore the banner, Google Analytics is never loaded and sets no cookies. Advertising features and ad personalization are disabled in our Analytics property whatever you choose, and we run no advertising or remarketing pixels.

Our Cookie Policy lists every cookie by name and lifetime, and explains how to change your mind.

6. Tracking across other websites

Nevada law asks us to say plainly whether third parties may collect information about your online activities across different websites when you use ours. The honest answer:

We do not allow, authorize or install any third party here for the purpose of tracking you across other websites. There are no advertising networks, remarketing tags, social media pixels, embedded third-party frames or chat widgets. Our fonts and video files are served from our own site.

The one third party that runs any code here is Google Analytics, and only after you accept analytics cookies. It uses first-party cookies set under our own domain to measure visits to this site. We have disabled Google Signals and ad personalization, so Analytics data is not used to build advertising profiles about you. Google's own practices are described in Google's Privacy Policy and in How Google uses information from sites or apps that use our services.

7. We do not sell your information

We have never sold personal information and do not intend to. We do not exchange your covered information with anyone for money.

Nevada residents have a statutory right under NRS 603A.345 to direct a website operator not to sell their covered information. You may exercise it even though we do not sell. Our designated request address is:

builtbymandb@gmail.com

Put "Nevada — Do Not Sell" in the subject line and include enough for us to verify who you are and find any record of you — normally the name, email and phone number you used when you contacted us. We will respond within 60 days. If we need more time, we may take up to 30 additional days and will tell you why before the first 60 are up.

Global Privacy Control. If your browser or an extension sends a Global Privacy Control (GPC) signal, we treat it as a decline: analytics is not loaded, and the signal also counts as an opt-out of any sale of your information. You need not touch our banner for this to work.

8. Review, change or delete your information

To see what we hold about you, correct it, or ask us to delete it, email builtbymandb@gmail.com from the address you used to contact us, or call or text (702) 757-7199. We may ask a question or two to confirm it is really you.

We will make reasonable corrections and honor deletion requests, except where we must keep something for tax, accounting, contract or legal reasons — records of a completed project, for example. There is no charge.

To stop analytics collection, decline in our cookie banner, use the settings link on our Cookie Policy, or install Google's Analytics Opt-out Browser Add-on.

9. Calls, texts and email

Our contact form has a required consent checkbox. Ticking it means you agree to this Privacy Policy and consent to be contacted about your inquiry by email, phone or text at the details you gave us. Message and data rates may apply. Consent is not a condition of purchase — you can always just email or call instead. Reply STOP to any text to opt out; reply HELP for help.

We do not add you to a marketing list because you filled in the form, and we do not sell, rent or share your phone number or email with other companies for their marketing.

10. How long we keep it

Contact form submissions live in our email inbox as messages and records. We keep them as long as we need them to handle your inquiry, and then as ordinary business records — for example, to know what we quoted someone. If you ask us to delete your inquiry and we are not required to keep it, we will.

Analytics data is kept by Google for the retention period configured on our Analytics property. Your cookie choice is stored on your device for 12 months, after which the banner asks again. Hosting logs are kept and rotated by our provider under their standard practice.

11. How we protect it

We take reasonable steps to protect the information we hold. The site is served over HTTPS, form submissions travel encrypted, and access to inquiries is limited to the people who need it. We choose reputable providers for hosting, forms and payments.

No website or company can promise perfect security, and we will not pretend otherwise. We cannot guarantee information sent over the internet will never be intercepted. Please do not send passwords or card numbers through our contact form — we never ask for them there.

12. Children

This is a business-to-business marketing site. It is not directed to children, not designed to appeal to children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has sent us personal information, email builtbymandb@gmail.com and we will delete it promptly.

13. Visitors outside the United States

Built By M&B is a United States business serving US clients, and our service providers are in the US. If you visit from another country, your information is handled in the United States, where privacy laws may differ from those where you live.

If you are in the European Economic Area or the United Kingdom, we will honor requests to access, correct, delete, restrict or object to our handling of your information, and to receive a copy of what you sent us — email builtbymandb@gmail.com. We handle contact form data because you asked us to respond and because we have a legitimate interest in replying to business inquiries; we handle analytics only with your consent, which you may withdraw at any time. We have not appointed a representative in the EU or UK, and we do not target our services to those regions.

14. Changes to this notice

If we change this Privacy Policy, we will post the updated version here and change the "Last updated" date. If the change is material — a new category of information collected, a new category of third party we share with, or a change in our position on selling information — we will say so clearly at the top of this page for at least 30 days, and where we have your email address and the change affects information you gave us, we will email you. Continuing to use the site after a change means you accept the updated notice.

15. Contact us

Questions, corrections, deletion requests and Nevada "do not sell" requests all go to the same place.

• Email: builtbymandb@gmail.com
• Phone or text: (702) 757-7199 or (813) 694-0751
• Or use our contact form

Built By M&B LLC is located in Las Vegas, Nevada. See also our Terms of Use, Cookie Policy, Refund Policy and Accessibility Statement.

These terms cover your use of the Built By M&B website and the free offers we advertise here — nothing more. If you hire us, your project is governed by a separate Master Client Services Agreement and a written quote, and those control. Prices here are ranges, not offers. The projects on our Work page are concept builds for businesses we invented, so treat the names and reviews in them as illustrations, not real customers. Nevada law applies, and disputes belong in Clark County, Nevada.

1. Agreement to these terms

By visiting builtbymandb.com, browsing any page, or sending us a message through the contact form, you agree to these Terms of Use. If you do not agree, please do not use the site.

2. Who we are

This website is owned and operated by Built By M&B LLC, a Nevada limited liability company in Las Vegas, Nevada. In these terms, "Built By M&B", "we", "us" and "our" mean Built By M&B LLC, and "you" means the visitor. Reach us at builtbymandb@gmail.com, (702) 757-7199 or (813) 694-0751.

3. What this site is, and what governs a real project

This website is marketing material. It describes the work we do — website design and build, marketing including SEO, advertising and content, and ongoing growth work — so you can decide whether to talk to us. It is not a contract, and nothing on it is an offer capable of acceptance.

When you hire us, the engagement is governed by a separate Master Client Services Agreement that you sign, plus the written quote or statement of work for your project. Those are the real contract. Where anything on this website differs from them — scope, price, timeline, deliverables, payment schedule, revisions, ownership, warranties, anything at all — your signed agreement and quote control, and this website does not.

These Terms govern only two things: your use of this website, and the free offers described below.

4. Pricing shown on this site

Our Pricing page shows one-time project ranges: Basic $2,000–$4,000, Pro $4,000–$6,000 and Premium $6,000–$10,000, with no monthly fee for the build. Those are budgeting ranges — not fixed prices and not quotes. What your project costs depends on scope, page count, features and how much content we create.

Your exact price is set out in a written quote we prepare after we understand the project, and only that quote is binding. We may change the published ranges at any time; a change does not affect a quote already issued or a project under contract.

Unless your quote says otherwise, projects are paid as a 50% deposit to begin, with the balance due before launch. Payment happens through Stripe-hosted links and invoices — on Stripe's pages, not here — so we never see your full card details. Cancellations and refunds are covered in our Refund Policy.

5. Free consultation, mockup and audit

We advertise three things at no charge: a consultation call, a homepage mockup, and a 5-point website audit. These are genuinely free — no card required, no obligation to hire us. A few conditions:

• They are offered to businesses considering hiring us, one per business, at our discretion.
• A free mockup is a design concept, not a finished website. Until you engage us under a signed agreement, the design, files and source code remain ours, and you get no license to build from it or hand it to another developer.
• A free audit is our opinion from a quick review. It is not a guarantee of results, a security assessment, or professional advice.
• Free offers come with no warranties, and no refund can apply because nothing was paid.

The "Business Launch Package" includes 30 days of post-launch support, and an optional maintenance plan is available after that. What they cover is set out in your agreement or quote.

6. Referral program

If you refer another business to us, we pay you $100 for each referred business that signs and launches a project, and after two such referrals an additional $250 in account credit. The conditions:

• The referral must be a business we were not already talking to, and it must actually sign, pay and launch. We pay after launch, not at signature.
• We decide in good faith whether a referral qualifies, and will say why if we decline.
• Account credit applies to future work. It has no cash value and cannot be transferred or sold.
• Because you are paid or credited for referring us, you must disclose that connection whenever you recommend us publicly — a review, a social post, a forum comment. "I get a referral bonus if you hire them" is enough. Keep the recommendation honest, too.
• We may change or end the program at any time. Changes do not affect a referral already launched.

7. Portfolio and demo projects

Please read this before judging our Work page. The projects shown there — Onyx Auto Studio, Brightwork Mobile Detailing, Cedar & Stone Realty, Phantom Energy, Saltbush Plumbing & Drain, Oceanview Estate, VÉLO and Vale Residential — are concept and demonstration builds, and the businesses are fictional. We created them to show what our work looks like across different industries.

Any business names, logos, staff names, photographs, video walkthroughs, property listings, prices, statistics, project numbers, testimonials, star ratings and reviews inside those demos are illustrative examples — not real customers, results or endorsements. Nobody in them is a real client vouching for us.

On the Work page each of these carries the label "Concept build · fictional business". Where we show genuine client work, we say so, and we only show it with that client's written permission.

8. Contacting us through the site

Submitting our contact form is asking us to get in touch. You agree the information you give is accurate, the phone number and email are yours or you are authorized to give them, and we may reply about your inquiry by email, phone or text. Message and data rates may apply, consent is not a condition of purchase, and STOP opts you out of texts.

A message does not create a client relationship or a contract. We are not obliged to reply, accept a project, or hold a slot open. Please do not send confidential material before we have an agreement in place — and anything you send unmarked, such as a general suggestion about our business, we are free to use without owing you for it.

9. Acceptable use

Use the site normally and we will never have a problem. Please do not: submit false information or someone else's contact details; send automated, bulk or spam submissions; attempt unauthorized access to the site or its server; probe for vulnerabilities; systematically scrape its content, code or design; introduce malware; interfere with its operation; or use it unlawfully. We may block anyone who does these things and pursue available remedies.

10. Intellectual property

Everything on this website — text, layout, design, graphics, photographs, video, code, and the Built By M&B name and logo — belongs to Built By M&B LLC or is used with permission, and is protected by copyright and trademark law. You may view the site and print or save pages for your own reference.

You may not copy, republish, sell, license or create derivative works from any part of it, or reuse our designs, code or copy on your own or a client's site, without written permission. You may link to the site, as long as the link does not suggest we endorse you or present our content as yours. Ownership of work we produce for paying clients is dealt with in the Master Client Services Agreement.

11. Links to other websites

This site links to a few outside websites — our service providers' privacy policies, for example. We do not control them, are not responsible for their content, and a link is not an endorsement. Once you follow a link away, that site's terms apply, not ours.

12. Privacy

How we handle information collected through this site is explained in our Privacy Policy and Cookie Policy, which form part of these terms. In short: we collect very little, we load analytics only if you accept cookies, and we do not sell personal information.

13. Disclaimers

The website and its content are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the site will be uninterrupted, error-free, secure or virus-free, or that information on it is complete or current.

Nothing on this site is professional advice. Descriptions of our services and general statements about what good websites and marketing can do are not promises about what will happen for you. Results depend on your market, budget, offer, competitors and factors outside anyone's control, and we guarantee no particular search ranking, traffic level, conversion rate or return on investment. Specific commitments will be written into your signed agreement.

Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14. Limitation of liability and indemnity

To the fullest extent permitted by law, Built By M&B LLC and its members, employees and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, business opportunity or goodwill, arising out of your use of this website or the free offers, on any legal theory, and even if we were told such damages were possible.

Our total liability for all claims relating to this website and the free offers will not exceed one hundred United States dollars ($100), except for liability that cannot be limited under applicable law. Liability arising out of a paid project is governed by your Master Client Services Agreement, and that agreement's limits apply to that work — not the limit here.

You agree to defend, indemnify and hold harmless Built By M&B LLC and its members, employees and contractors from any claims, damages, losses, costs and reasonable legal fees arising out of your misuse of this website, your breach of these terms, your violation of any law, or your infringement of anyone else's rights.

15. Governing law and where disputes are heard

These Terms, and any dispute arising out of them or out of your use of this website, are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. Any such dispute will be brought exclusively in the state or federal courts in Clark County, Nevada, and both of us consent to the personal jurisdiction of those courts.

Before filing anything, please contact us at builtbymandb@gmail.com. Nearly everything can be sorted out with a conversation.

16. Changes, and other general terms

We may update these terms. When we do, we will post the new version here and update the "Last updated" date. Changes take effect when posted and are not retroactive — the version in place when you used the site applies to that use. Your signed Master Client Services Agreement is not changed by anything posted here.

If any part of these terms is unenforceable, that part is limited or removed and the rest stays in force. If we do not enforce something right away, we have not given up the right to enforce it later. You may not transfer your rights or obligations; we may transfer ours on a sale or reorganization. These terms, with our Privacy, Cookie and Refund policies, are the entire agreement between us about your use of this website.

17. Contact us

Questions about these terms are welcome.

• Email: builtbymandb@gmail.com
• Phone or text: (702) 757-7199 or (813) 694-0751
• Or use our contact form

Built By M&B LLC, Las Vegas, Nevada. See also our Privacy Policy, Cookie Policy, Refund Policy and Accessibility Statement.

This site uses exactly one strictly necessary storage item — the one that remembers whether you said yes or no to cookies — plus Google Analytics, which only loads if you press Accept. Nothing analytics-related runs before you choose, and if you decline or ignore the banner, nothing analytics-related runs at all. There are no advertising cookies, no tracking pixels, no social widgets and no third-party fonts on this website. You can change your mind whenever you like: Cookie settings.

1. What cookies are

A cookie is a small text file that a website asks your browser to store on your device. The next time you load a page, the browser hands that file back, so the site can recognize something about your visit. Websites also use a related technology called local storage, which works much the same way but keeps the value on your device instead of sending it back with every request. We use both, and we describe both here — when this page says "cookies", it means both.

Cookies are not programs and they cannot read files on your computer or carry viruses. What they can do is remember things, and some of those things are more personal than others. That is why we ask before setting anything that is not strictly necessary.

First-party cookies are set by the website you are visiting — in this case, builtbymandb.com. Third-party cookies are set by a different company whose code the site has loaded. We use first-party cookies only, including for analytics.

2. Your choice, and how to change it

The first time you visit, a banner appears at the bottom of the page asking whether you accept analytics cookies. Until you answer, analytics does not load and no analytics cookies are set. This is not a banner that tracks you while it waits for an answer.

• Accept loads Google Analytics and lets it set the two cookies listed below.
• Decline loads nothing. Google Analytics never runs, and no analytics cookies are created.
• Ignoring the banner has the same effect as declining. Silence is not consent here.

Whatever you choose, we remember it for 12 months so the banner stops asking. After that it asks again, because consent should not last forever.

To change your answer at any time, use this button: Cookie settings. It reopens the banner so you can accept or decline afresh. If you decline after having previously accepted, we stop loading Analytics immediately; to also remove the cookies already stored, clear cookies for this site in your browser, as described in section 8.

3. Every cookie we use

This is the complete list. There is nothing else.

Cookies and local storage used on builtbymandb.com

Name	Type	Set by	What it does	How long it lasts
bbmb_consent	Strictly necessary	Built By M&B (first party)	Remembers whether you accepted or declined analytics cookies, so the banner does not reappear on every page and so we know not to load Analytics if you said no.	12 months
_ga	Analytics — only set if you accept	Google Analytics, as a first-party cookie on our domain	Distinguishes one visitor from another using a randomly generated identifier, so visits can be counted without counting the same person twice.	2 years from being set or refreshed
_ga_B537GKEX5F	Analytics — only set if you accept	Google Analytics, as a first-party cookie on our domain	Keeps session state for our specific Analytics property, so a series of page views can be recognized as one visit.	2 years from being set or refreshed

Your browser may shorten these lifetimes on its own. Some browsers cap first-party cookie lifetimes at around 400 days, and Safari's tracking protection can cut script-set cookies down to seven days. We do not try to work around any of that.

4. What Google Analytics does here

We run Google Analytics 4 on property ID G-B537GKEX5F. When it is switched on, it tells us which pages people read, roughly where in the world visitors come from, whether they arrived from a search engine, a link or a direct visit, and what kind of device they used. We look at that to decide what to write more of and what to fix. We do not use it to build a profile of you, and we have no way to look up an individual visitor by name.

We have configured the property to be as restrained as we can make it:

• Analytics tags run through Google Consent Mode v2, with analytics and advertising storage denied by default. Consent is granted only when you press Accept.
• Google Signals and advertising personalization are turned off, so Analytics data from this site is not used to build advertising audiences.
• We run no Google Ads conversion tags, no remarketing tags and no advertising audiences of any kind.

Google's own handling of this data is described in Google's Privacy Policy and in How Google uses information from sites or apps that use our services. There is a technical description of the cookies in Google's documentation on Analytics cookie usage. If you would rather block Google Analytics across every website you visit, not just ours, Google publishes an Analytics Opt-out Browser Add-on.

5. What we deliberately do not use

It is worth being specific about what is absent, because most websites have all of it:

• No advertising or remarketing pixels — no Meta pixel, no TikTok pixel, no LinkedIn insight tag, no Google Ads remarketing tag.
• No social media share buttons or embedded feeds that phone home.
• No live chat widget.
• No embedded third-party frames — no YouTube or Vimeo players, no embedded maps.
• No third-party fonts. Our fonts are served from our own server, so no request goes to Google Fonts or any other font host.
• No third-party video hosting. Our video files are served from our own server.
• No user accounts, no logins and no session cookies, because there is nothing to log into.
• No cookies of any kind on the contact form. Submitting the form sends your message; it does not set a tracker.

Because of this, no third party is in a position to follow you from our website to other websites. We describe this in more detail in our Privacy Policy.

6. Global Privacy Control and Do Not Track

Global Privacy Control (GPC) is a signal your browser or a browser extension can send that says, automatically and on every site, that you do not want your information sold or shared and do not want to be tracked. We honor it. If we detect a GPC signal, we treat it exactly as if you had pressed Decline: Google Analytics is not loaded, no analytics cookies are set, and the signal also counts as an opt-out of any sale of your information under Nevada law. You do not need to click anything in our banner for this to take effect.

Do Not Track (DNT) is an older browser setting that never settled into an agreed standard, and most websites ignore it. We do not want to claim more than we do, so: our site does not respond to DNT headers specifically. The good news is that it does not need to — analytics is off unless you affirmatively turn it on, which is a stronger protection than DNT ever offered. If you want a signal we act on, use GPC.

7. Server logs

Separately from cookies, our hosting provider IONOS keeps standard web server access logs: the IP address a request came from, the date and time, which page or file was requested, and the browser user agent. Every web server on the internet does this, it happens before any page code runs, and it is not something a cookie banner can switch off. These logs exist so the site can be kept running, errors can be diagnosed and abuse can be blocked. They are not used for marketing and they are not combined with analytics data. See the IONOS Privacy Policy for how IONOS handles them.

Our contact form is processed by Web3Forms, which receives the submission and emails it to us. That happens only at the moment you submit the form, and it does not set cookies in your browser. See the Web3Forms Privacy Policy.

8. Controlling cookies in your browser

Beyond our banner, your browser gives you full control. In every major browser you can view the cookies a site has stored, delete them for one site or all sites, block third-party cookies, block all cookies, or set the browser to clear everything each time you close it. Look for the privacy or site-data section of your browser settings, or use private or incognito browsing, which discards cookies when you close the window.

Blocking or clearing cookies on this site has no downside: nothing here needs a cookie to work. The only consequence is that our banner will ask again, because the record of your previous answer was the thing you deleted.

9. Changes to this policy

If we add, remove or change a cookie, we will update this page and the "Last updated" date at the top, and we will re-request consent through the banner before anything new that is not strictly necessary begins to run. We will not quietly add a tracker and leave this list out of date.

10. Contact us

If something here is unclear, or you think you are seeing a cookie on our site that is not on this list, please tell us — we would want to know.

• Email: builtbymandb@gmail.com
• Phone or text: (702) 757-7199 or (813) 694-0751
• Or use our contact form

Built By M&B LLC, Las Vegas, Nevada. See also our Privacy Policy, Terms of Use, Refund Policy and Accessibility Statement.

In plain terms: a 50% deposit starts your project, and once we begin work that deposit is non-refundable, because it is paying for time we have already spent. The balance is due before we launch. If you cancel partway through, we keep the deposit and bill for work completed beyond it. Once your site is delivered and launched, the project is complete and there are no refunds. The free consultation, mockup and audit cost nothing, so there is nothing to refund. If something has gone wrong, please email us before you do anything else — most problems are solvable in a conversation.

1. What this policy covers

This policy explains how deposits, cancellations and refunds work for projects with Built By M&B LLC, a Nevada limited liability company based in Las Vegas, Nevada. It applies to website design and build projects, marketing work, growth and optimization work, and the free offers advertised on this site.

It is written to be readable. It is not the whole contract. Every paid engagement is also governed by a signed Master Client Services Agreement and a written quote or statement of work, and those documents are the binding ones — see section 13.

2. How payment works

Our projects are quoted as one-time fees, not monthly subscriptions. The published ranges are Basic $2,000–$4,000, Pro $4,000–$6,000 and Premium $6,000–$10,000, and your actual price is fixed in a written quote before anything starts.

Unless your quote says otherwise, payment comes in two parts: 50% as a deposit to begin, and the remaining 50% before launch or final delivery. We invoice through Stripe and send you a hosted payment link or invoice. Payment happens on Stripe's own pages — never on this website — so we never see or store your card number. Stripe's handling of your payment information is covered by the Stripe Privacy Policy.

3. Deposits

The deposit is not a holding fee or a formality. It is what lets us schedule your project, turn down or defer other work for that slot, and start spending hours on discovery, planning, research, content review and design.

The deposit becomes non-refundable once work has begun. "Work has begun" means we have started doing something for you — a kickoff or discovery call, a project plan, sitemap or content outline, a design concept, wireframes, copywriting, or development. In practice that is usually within a day or two of payment.

If you pay a deposit and then change your mind before any of that starts, tell us straight away by email. If we genuinely have not begun, we will refund the deposit in full. We will not play games about this — if we have not done the work, we do not want to keep your money for it.

4. The final balance

The remaining balance is due before we launch your site or hand over final files. We will show you the finished work first — you are not paying the balance sight unseen. Once you have approved it and paid, we launch, transfer files, or do whatever your quote says final delivery means.

If the balance goes unpaid, we are not obliged to launch the site, publish it, transfer files, or hand over code, and any ownership or license of the work stays with us until we are paid in full. Late payment terms, if any, are in your signed agreement. Work that is stalled by an unpaid balance may lose its place in our schedule, and restarting it later can mean a new timeline.

5. If you cancel mid-project

You can stop a project at any point. Email us and tell us. What happens next is straightforward:

• The 50% deposit is retained. It is not refunded.
• Work completed up to the date of cancellation is billable. If the value of the work already done is more than the deposit, we will invoice you for the difference, with an explanation of what was done and how the figure was reached. If it is less, we keep the deposit and nothing further is owed by either side.
• We will hand over anything you have already paid for in full, in whatever form it exists at that point. Unfinished work, drafts, concepts and source files for work that has not been paid for remain ours.
• We will not pursue you for the untouched remainder of the project — cancelling means you stop paying for work we are no longer going to do.

If a project simply goes quiet — we are waiting on your content, feedback or approvals and cannot reach you — we will follow up. If a project stays inactive for an extended period, we may treat it as cancelled on the same terms, after telling you in writing first. The relevant period is in your signed agreement.

6. If we cannot continue

If we are the ones who cannot finish — we take on more than we can deliver, we are unable to complete the work, or we decide the fit is wrong — we will tell you promptly and refund the portion of what you have paid that corresponds to work we have not performed. You keep everything produced up to that point, and we will help hand it over cleanly so another developer can pick it up. That is the fair version of this policy running in the other direction.

7. After launch or final delivery

There are no refunds after final delivery or launch. Once your site is live, or final files have been delivered and accepted, the project is complete and the fee has been earned.

That does not mean we disappear. If your quote includes post-launch support — the Business Launch Package includes 30 days of it — we will fix things that are broken within that window at no extra charge. Bugs, broken links, display problems and things that do not work the way we said they would are our responsibility to fix, not a reason for a refund. New pages, new features, redesigns and changes of direction are new work, and we will quote them.

A change of mind about the design after approval, a decision to rebrand, a change in your business plans, or dissatisfaction with marketing results are not grounds for a refund of a completed project.

8. Free consultation, mockup and audit

The free consultation call, the free homepage mockup and the free 5-point website audit are exactly that — free. There is no charge, no card is required, and no refund can apply because nothing was paid. There is also no obligation on you to hire us afterwards, and no invoice arrives later. If anyone suggests otherwise, it is not us.

9. Maintenance and marketing retainers

Our website builds carry no monthly fee. Separately, we offer an optional post-launch maintenance and care plan, and ongoing marketing work, either of which may be arranged as a monthly retainer.

Where a retainer exists, it is billed monthly in advance and paid for that month's service. You can cancel it for the following period by telling us in writing, as set out in your written agreement. Cancelling stops the next month's billing; it does not refund the month already underway, because that month's work has been scheduled and in most cases already performed. There is no long-term lock-in and no cancellation penalty.

10. Third-party costs

Some projects involve money paid to someone other than us — domain registration, hosting, a stock photograph or video licence, a paid plugin or font, or an advertising budget paid to an ad platform. Those are governed by the refund rules of whoever you paid, not by this policy. We cannot refund money we never received, and once ad spend has been delivered as impressions it cannot be recovered. Where we purchase something on your behalf, we will tell you in advance whether it is refundable.

11. Chargebacks

If you are unhappy, please contact us before filing a chargeback or payment dispute with your bank or card issuer. Email builtbymandb@gmail.com and describe the problem. We read every one of these and we would much rather resolve it directly — it is faster for you than a dispute process, and we have every incentive to make it right.

A chargeback filed without contacting us first is a poor outcome for both of us. It freezes the relationship, and we will respond to the payment processor with the signed agreement, the quote, the work delivered and the correspondence. Where a chargeback is filed for work that was properly delivered under a signed agreement, we reserve the right to suspend work, to decline further work, to recover amounts properly owed to us, and to be reimbursed for the fees the dispute costs us. None of that is our preference. Talking to us first almost always works better.

12. How to request a refund

Refund and cancellation requests are handled by email, so there is a written record for both sides.

• Email builtbymandb@gmail.com.
• Put "Refund request" or "Cancellation" in the subject line.
• Include your name and business name, the project, roughly when you paid, and what you would like to happen and why.

We will acknowledge your email, review it against your signed agreement and the work actually performed, and give you a written answer with our reasoning. If a refund is due, we issue it through Stripe back to the original payment method. How long it then takes to appear is up to your bank or card issuer, and is usually several business days.

13. Your agreement controls

This page describes our standard terms so you know what to expect before you hire us. Your project is governed by your signed Master Client Services Agreement and the written quote or statement of work for that project. Where anything on this page differs from those documents, those documents control. Some projects have bespoke payment schedules, milestones or cancellation terms, and those override the general rules here.

Nothing in this policy limits any right you have that cannot be waived under applicable law. Our Terms of Use govern the use of this website and the free offers; this policy governs money.

14. Contact us

Questions about a quote, a deposit or an invoice are always welcome before you pay, not just after.

• Email: builtbymandb@gmail.com
• Phone or text: (702) 757-7199 or (813) 694-0751
• Or use our contact form

Built By M&B LLC, Las Vegas, Nevada. See also our Privacy Policy, Terms of Use, Cookie Policy and Accessibility Statement.

We build websites for a living, so it would be a poor look if ours were hard to use. Built By M&B aims to meet WCAG 2.1 Level AA on builtbymandb.com: the site is built with semantic HTML, works entirely from the keyboard, meets contrast requirements, describes its images, respects a reduced-motion preference, and gives you a way to stop the home page video. If any part of the site gets in your way, email builtbymandb@gmail.com or call (702) 757-7199 and we will fix it — and in the meantime we will give you the same information another way.

1. Our commitment

Built By M&B LLC is committed to making this website usable by as many people as possible, including people who use screen readers, magnification, speech input, keyboard-only navigation, switch devices, or browser settings that adjust text size, colors or motion.

We treat accessibility as part of building a website properly, not as an add-on. That is true of the work we do for clients and it has to be true of our own site. We are a small company and we will not pretend our site is perfect, but we will tell you honestly what we have done, what we know is imperfect, and how to get our attention if something is wrong.

2. The standard we build to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium. WCAG 2.1 AA is the benchmark most commonly referenced in United States accessibility practice and litigation, and it is the level we hold our client work to. Where a WCAG 2.2 criterion is easy to meet as well, such as making sure focused elements are not hidden behind sticky headers and that clickable targets are large enough, we have met it.

We describe this as an aim rather than a certification. We have not commissioned a third-party audit, and no site can honestly claim perfect conformance across every browser and assistive technology combination. What we can say is what we have specifically built and checked, which is set out below.

3. What we have done

These are the concrete measures in place on this site.

• Semantic HTML. Pages are built from real headings, lists, paragraphs, tables, navigation landmarks and a main content region, in a logical order. Headings descend properly from a single page title, so a screen reader user can jump through a page by structure instead of reading everything.
• Keyboard operable throughout. Every link, button, form field and interactive control can be reached and used with the Tab, Shift+Tab, Enter, Space and arrow keys. Nothing on the site requires a mouse or a touchscreen, and there are no keyboard traps.
• Visible focus. The element you are on is clearly outlined as you move through the page, so you can always see where you are.
• Skip to content. A link at the very start of each page lets keyboard and screen reader users jump past the navigation straight to the main content.
• Color contrast. Text and meaningful interface elements are checked against the WCAG AA contrast ratios — at least 4.5:1 for normal text and 3:1 for large text and user interface components — against both the light and the dark backgrounds this site uses.
• Color is never the only signal. Links, states and required fields are distinguished by more than color alone, so the site still makes sense if you cannot distinguish certain colors.
• Text alternatives. Images that carry meaning have descriptive alt text. Images that are purely decorative are marked so assistive technology skips them instead of reading out noise.
• Labelled forms. Every field on our contact form has a visible, properly associated label, fields are grouped sensibly, required fields are marked in text as well as visually, and error messages say what went wrong and how to fix it rather than just turning a box red.
• Resizable, reflowing text. You can zoom to 200% or increase your browser's text size without losing content or breaking the layout, and the site reflows to narrow screens without forcing horizontal scrolling.
• Meaningful link text. Links describe where they go. You should not find a page full of "click here".
• Page titles and language. Each page has a unique, descriptive title, and the page language is declared so screen readers pronounce the content correctly.
• No links that hijack your window. Links to outside websites open in the same tab, so your back button keeps working and nothing opens unexpectedly.

4. Motion and video

This site uses animation and a background video, which is exactly the kind of thing that causes problems for people with vestibular disorders, migraine triggers or attention-related difficulties. We have handled it as follows.

• Reduced motion is respected. If your device or browser is set to reduce motion, the site honors that setting: animations and transitions are reduced or removed, and motion effects do not play. This is a system setting, available in the accessibility settings of Windows, macOS, iOS and Android — you do not have to configure anything on our site.
• The home page video can be paused. There is a visible, keyboard-reachable control to stop it. Nothing on the site plays moving content for more than five seconds that you cannot stop.
• No audio plays automatically, and nothing on the site makes sound without you asking for it.
• Captions. Our videos contain no speech, narration or meaningful audio content — they are silent, visual background footage — so there is no dialogue to caption. Any information the video conveys is also written in the text of the page. If we ever publish a video with speech in it, we will caption it.
• No flashing. Nothing on the site flashes more than three times per second, which is the threshold associated with photosensitive seizures.

5. Assistive technology and browsers

The site is built to work with current versions of the major browsers — Chrome, Safari, Firefox and Edge — on desktop and mobile, and with the screen readers that come with those platforms, including VoiceOver on macOS and iOS, Narrator on Windows and TalkBack on Android. It should also work with NVDA and JAWS on Windows.

We cannot test every combination of browser, operating system, assistive technology and version. If you use a combination we have not covered and something does not work, that is genuinely useful information and we would like to hear it.

6. Known limitations

We would rather list these than let you discover them.

• Our contact form is processed by a third-party service. The form itself is ours and we control its markup and labelling, but we do not control that service's own systems.
• The demonstration projects on our Work page — Onyx Auto Studio, Brightwork Mobile Detailing, Cedar & Stone Realty, Phantom Energy, Saltbush Plumbing & Drain, Oceanview Estate, VÉLO and Vale Residential — are concept builds created to show design ideas. We work to the same standards there, but these are illustrative pieces rather than production sites and may not be as thoroughly checked as the main pages.
• We have tested this site ourselves with automated accessibility checks and keyboard-only navigation. We have not had an independent, formal accessibility audit performed by a third party.

7. Report a barrier

If any page, control or piece of content on this site is difficult or impossible for you to use, please tell us. You do not need to know the technical terms, explain why, or identify which guideline is involved — just describe what happened.

• Email: builtbymandb@gmail.com — put "Accessibility" in the subject line if you like, though it is not required.
• Phone or text: (702) 757-7199 or (813) 694-0751.

If you can, it helps to tell us the address of the page, what you were trying to do, what happened instead, and what browser, device or assistive technology you were using. If you cannot easily provide that, send us whatever you have and we will work it out.

What happens next. We aim to acknowledge every accessibility report within two business days and to tell you what we plan to do about it. Straightforward problems we fix quickly. Anything that will take longer, we will explain, give you a realistic timeframe for, and come back to you when it is done. We will not leave a report unanswered, and we will not treat it as a complaint to be managed — it is a bug report, and we want it.

8. Alternative ways to reach us

While we work on a fix, we will make sure the barrier does not stop you from dealing with us. If any part of this site is inaccessible to you, we will provide the same information or service another way, at no cost to you:

• Any content on the site — pricing, service descriptions, these legal pages — can be sent to you as plain text in an email, as a large-print document, or read to you over the phone. Just ask for the format that works for you.
• You never have to use the contact form to get in touch. Email or a phone call works just as well and reaches the same people. If you prefer text message, text either number above.
• If it is easier for you to have someone else contact us on your behalf, that is fine.
• Quotes, proposals and agreements can be provided in an accessible format on request.

9. How we keep this up

Accessibility is not a one-time task. Whenever we add a page, change a design or update this site, accessibility is part of the work rather than something checked afterwards. We re-test keyboard navigation and contrast when we make changes, we keep an eye on WCAG as it develops, and we review this statement periodically and after any significant change to the site.

Reports from visitors are the most valuable input we get, because they find the things our own testing misses. If you send one, you are helping us fix the site for the next person too.

10. Contact us

Built By M&B LLC, Las Vegas, Nevada.

• Email: builtbymandb@gmail.com
• Phone or text: (702) 757-7199 or (813) 694-0751
• Or use our contact form

You can read more about the standard we reference at the W3C Web Accessibility Initiative. See also our Privacy Policy, Terms of Use, Cookie Policy and Refund Policy.